Parking a call allows you to put an ongoing call on hold, freeing up your terminal so that it can make other calls. Parked calls are instead arranged in a particular area of the PBX available to all users who can retrieve them at any time. Users will be able to see parked calls in […]
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During an ongoing call, you can record the conversation with the interlocutor. To start recording a call from the UI, simply click on the record button on the active call panel. The button will be displayed as selected for the duration of the recording, to end it simply click on it again or end the […]
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Consider the scenario in which there are answer groups with the event setting When all users are busy -> send the call anyway; a user of the group removes the check mark from the option Reject call on busy (active by default) in his UI, because he wants to receive and see in the queue […]
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Finding out who last spoke to a given interlocutor may be necessary for certain users (for example, the receptionist); with the VOIspeed UI it is possible to obtain this information through the “Who did it” function. By using this function, when an external call arrives, the operator will be able to understand who among his […]
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The chat widget can be reached after logging into the VOIspeed app from the widgetchat icon . The widget shows the list of chats (single or group) already active for your extension in chronological order, starting with the most recent. By clicking on a chat, it is opened with the history of the messages exchanged […]
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The audio file report widget can be reached after logging in to the VOIspeed app from the icon . The widget gives access to both the list of voicemail messages (received on your voicemail and on company voicemail boxes of which you are an administrator) and to the history of calls recorded by your UI […]
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The VOIspeed APP is an application that can be downloaded from the app store of your mobile operating system and can be used in association with your own extension created on a VOIspeed UCloud PBX. When it is started, a login screen is shown that allows you to enter the username and password received from […]
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