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How to interpret the status of the switchboard extensions

The VOIspeed UCloud UI allows you to have an immediate view of the status of the switchboard extensions. The possible states are coded by the color of the user avatar sticker ¢ and are as follows:

UI_free UI_DND UI_busy UI_absent UI_ringing
Free User User in DO NOT DISTURB
internal mode which do not receive calls
Busy user Absent – extension unavailable to make and receive calls  Flashing – Ringing

For each of the above elements, UCloud also allows you to view an avatar (profile picture that can be customized by each user – for more info see here) and other possible statuses depending on the possibility of users to use their own UI (if authenticated to the PBX) or own terminals:

gui status noGUI UI not registered: the user cannot start a chat, exchange files or receive instant messages.
gui status noDevice Unauthenticated SIP terminal: the user cannot make / receive voice calls

By right-clicking on a user’s avatar, a context menu will appear which allows to perform various actions


blind_transfer Blindly forwards the current call to a user (call deflection)
cattura_chiamata Capture the call (only if the selected user is ringing)
sms Sends a short text message to the user
chat_user  Starts a chat with the user
vocal_message Leave a voice message to the user
call_number Dials one of the numbers associated with the contact or send an email to the specified email address
Call when free Free Calls the user as soon as he is free from conversations
Warn when the status changes A message warns when the user changes state