How to interpret the status of the switchboard extensions

The VOIspeed UCloud UI allows you to have an immediate view of the status of the switchboard extensions. The possible states are coded by the color of the user avatar sticker ¢ and are as follows:

Free User	User in DO NOT DISTURB internal mode which do not receive calls	Busy user	Absent – extension unavailable to make and receive calls	Flashing – Ringing

For each of the above elements, UCloud also allows you to view an avatar (profile picture that can be customized by each user – for more info see here) and other possible statuses depending on the possibility of users to use their own UI (if authenticated to the PBX) or own terminals:

	UI not registered: the user cannot start a chat, exchange files or receive instant messages.
	Unauthenticated SIP terminal: the user cannot make / receive voice calls

By right-clicking on a user’s avatar, a context menu will appear which allows to perform various actions

	Blindly forwards the current call to a user (call deflection)
	Capture the call (only if the selected user is ringing)
	Sends a short text message to the user
	Starts a chat with the user
	Leave a voice message to the user
	Dials one of the numbers associated with the contact or send an email to the specified email address
Call when free	Free Calls the user as soon as he is free from conversations
Warn when the status changes	A message warns when the user changes state