When an operator who needs to selectively answer incoming calls for different company numbers, belonging to different companies or departments, a signal is required to help him understand which number has been called. To do this you can use the GUI. In practice, when the incoming call for a company number must be routed, it […]
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The possibility of reaching users through a direct number is subject to having a series of distinct telephone numbers in one’s telephone plan. Operators can provide this service in two ways: 1) N-digit Direct Dialing Service (with N = 10, 100, 1000 depending on the service) 2) Multiple discontinuous numbers on ISDN basic access (up […]
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In recent years, given the intensive use of online services, it has become increasingly important to have an internet connection with a very high degree of reliability, which is as close as possible to 100% annual availability. Unfortunately, the availability of a standard ADSL connection hardly exceeds 99.95%, that is, with a potential disruption per […]
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Scenario: you want the automatic answering machine to route the calls to the ring groups with the selection of a digit; at the same time you want to be able to reach users by directly typing their extension number (typically 2 or more digits). This simulates a sort of two-stage pass-through selection SOLUTION 1: ideal […]
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This problem occurs when the Mediatrix connected to the primary flow or to ISDN lines, while showing Up on the Physical link and Signaling states, displays one (the first) or two channels in Idle, on which it is sometimes possible to make / receive calls, but all others appear in the Maintenance state and are […]
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Many of the problems related to calls to / from VoIP operators are due to the corporate router and firewall configurations used by the PBX to send and receive audio streams. The main cause is related to the ALG (Application Layer Gateway) or SIP / VoIP ALG function which, by analyzing the content of the […]
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This phenomenon occurs in the presence of an NT1 + multi-number socket (for example Voice + FAX) and when an analog device such as the FAX is connected directly to the analog socket of the socket. The need is to separate incoming voice calls from fax ones and prevent FAX calls from reaching the Mediatrix. […]
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The typical scenario of this configuration is that of a group receiving calls that must be queued if the group is busy. In addition, you also want calls to be queued for a limited time. This scenario can arise, for example, when the group answers a call for a toll-free number and it is in […]
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It is quite frequent the situation in which a switchboard user needs to manage two terminals: a fixed desk phone and a cordless telephone to have freedom of movement (e.g. while I’m on the phone I have to get up to open the office filing cabinet, I have to go to the archive in the […]
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THE FIRST THING TO CHECK IN THESE CASES IS THE ACCURACY OF THE USER’S CREDENTIALS THROUGH HIS PROFILE. FIRST MAKE SURE THAT THE DIAGNOSTICS OF THE PBX IS ENABLED AND ENABLE THE CONNECTION METHOD OF THE SIP INTERFACE. The parameters to be checked are the following Username (username) SIP terminal password Extension Number If necessary, […]
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