In this article we will see how you can make announcements from your VOIspeed UI in order to reproduce a message in large environments or, more generally, on several different workstation. For the functionality to be available, at least one broadcast group must exist and be correctly configured (see How to manage a group for playing […]
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In this article we will see how it is possible to enter an active call between other interlocutors from your UI in order to provide real-time support or provide dedicated training to operators. The function takes the form of an intrusion on call which, in fact, creates an automatic conference call between the user, the […]
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In this article we will see how to create and manage a user group for broadcasting live messages. The group in question will be a selected group used to play messages in large environments or open plan offices; in particular it will be a group that by direct settings will be able to manage a […]
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In this article we will see how to monitor in detail a response group from its own UI. The user who intends to use this feature must be enabled by the switchboard administrator (see User creation and configuration). From your UCloud UI it is possible to view in real time the traffic and activity of […]
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In this article we will see how to view the activity of a response group from its own UI. From your UCloud UI it is possible to view the traffic and activity of the individual components of the switchboard response groups in real time. The user who intends to use this feature must be enabled […]
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Un gruppo di squillo è un insieme di utenti del PBX caratterizzati da proprietà comuni. Un gruppo serve per indirizzare la stessa chiamata...
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