To catch a call from an extension that is ringing (the border of the corresponding user is orange), right-click on the desired user, then click on the call catch button. The call will automatically be routed to your communication device. If you are unable to locate the user who is ringing, you can type their […]
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When you want to use a specific telephone line (a specific gateway) to make a call to an external number, simply select the desired line from the list of lines available at the bottom of the call panel of the VOIspeed UI. To select the line just click on the star corresponding to the relevant […]
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Conference is a function that allows you to have a conversation between 3 or more users at the same time. To establish a conference of at least 3 users you must have at least two calls: you must then make the first call, put it on hold and make the second (if you make a […]
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The VOIspeed UI can be used to initiate phone calls quickly and easily; it is possible to make a call from the VOIspeed UI using different procedures: CALL TO A SWITCHBOARD USER The VOIspeed UI allows to look for users within the switchboard by typing the user’s name or extension directly into the dedicated field […]
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The forwarding of a call from VOIspeed can take place with supervision or with blind forwarding: in the first case the recipient is called and the waiting call is forwarded after he has answered; in the second, the call is forwarded without notifying the interlocutor in advance. FORWARDING WITH SUPERVISION There are two ways to […]
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To understand how to forward a call from the UI, let’s start by saying that the forwarding of a call can take place in two ways: supervised or blind. The difference between the two methods consists in the fact that in the first the recipient is called and a response is awaited; in the second, […]
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When there is at least one active call, you can put it on hold from the UI using a function key available on the “Active call.” Just click on the pause button in the box call; the held call will look like this: Call_On_Hold At this point, to resume the call just press the play […]
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Call park is a function that allows you to put an ongoing call on hold, freeing up your terminal so that it can make other calls. Parked calls are instead arranged in a particular area of the PBX available to all users who can retrieve them at any time. Users will be able to see […]
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Parking a call allows you to put an ongoing call on hold, freeing up your terminal so that it can make other calls. Parked calls are instead arranged in a particular area of the PBX available to all users who can retrieve them at any time. Users will be able to see parked calls in […]
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