During an ongoing call, you can record the conversation with the interlocutor. To start recording a call from the UI, simply click on the record button on the active call panel. The button will be displayed as selected for the duration of the recording, to end it simply click on it again or end the […]
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Consider the scenario in which there are answer groups with the event setting When all users are busy -> send the call anyway; a user of the group removes the check mark from the option Reject call on busy (active by default) in his UI, because he wants to receive and see in the queue […]
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Finding out who last spoke to a given interlocutor may be necessary for certain users (for example, the receptionist); with the VOIspeed UI it is possible to obtain this information through the “Who did it” function. By using this function, when an external call arrives, the operator will be able to understand who among his […]
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