Create a shared corporate directory
The VOIspeed telephone switchboard has a centralized Company Directory, within which public (visible to all users) and private contacts (for the exclusive use of those who entered them) coexist.
How to configure the directory with the VOIspeed switchboard
By accessing the Address Book area (Toolbox – Address Book) it is possible to view the contacts already in the address book in alphabetical order, filtered by initial letter of the surname and company. It is also possible to sort all contacts in ascending or descending order by category (Company, Owner, Name, Surname, Company).
NOTE: The address book shows only public contacts (visible to all). For privacy reasons, the contacts entered by users via the GUI as private contacts (therefore not visible) will not be shown to either the administrator or the super administrator.
|Company||Company to which the contact belongs|
|Owner||User of the aforementioned company which is considered the contact owner|
|Name||Name of the contact|
|Surname||Surname of the contact|
|Company||Company where the contact works|
|Actions|| – Details: by clicking on the magnifying glass it will be possible to know the contact details
– Modify: by clicking on the pencil it will be possible to modify the contact information (only if they have the necessary permissions)
– Delete: by clicking on the trash you can delete the contact (if you have the permissions)
ADD A NEW CONTACT
By clicking on the button you can add a new contact. You can immediately specify, in the information field, whether all users will be able to modify the contact or not. The contact information fields appear in the section below, Contact Information.
|It is possible to search for a contact by applying a filter by Name (indifferently name or surname or company of the contact), email, telephone number of the contact or name from the external application with which the contact was created through integration (eg. UIUCloud, Polyedro, Tustena, etc.)|
EXPORT ADDRESS BOOK
|With VOIspeed 6 it is also possible to export the address book and this can be done simply by pressing the button (export address book) and selecting 3 options:|
|Finish the export by pressing on “OK” or on the button . The system will generate a file called export.csv which contains the entire address book.|