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VOIspeed User Manual
VOIspeed: the simplest, most flexible, and innovative way to manage corporate communication.
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VOIspeed Manual

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Manuali VOIspeed®

How to set up VOIspeed
How to use the VOIspeed UI
Guide to the new VOIspeed
Products support

Configurator

Set up
- Company
- Voicemail boxes
  - How to configure corporate voicemail boxes
- Closing
  - How to manage extraordinary company closures
- Gateway
- GDPR
- LCR
  - How to route calls to the outside with the LCR
- Departments
  - Departments configuration
- Meeting rooms
  - Configure meeting rooms
  - Reporting of meeting rooms
- Time tables
  - How to manage additional time bands to the standard ones
  - Define the opening and closing times of your company
- Terminals
- Responders
  - Create and manage an auto responder (IVR)
  - V6 UCloud auto responder (IVR) integration
- Users
  - Monitor the active users on the VOIspeed switchboard
Monitoring
Reporting
Table of alerts
Toolbox
- Diagnostics
  - Obtain a diagnostic plot
- Routing
  - How to configure VIP numbers (Blacklist)
  - How to Create VIP Numbers (Black List)

HOW TO INTERCONNECT TWO OR MORE REMOTE VOISPEED SWITCHBOARDS
How to monitor call quality
System Monitoring
Generic configuration of device or SIP software client
Voice message reports
Management of on premises terminals
Conference monitoring
Gateway monitoring
Monitor the usage status of telephone lines
Check the functioning of the E-mails
Check if the changes have been accepted by the switchboard
View the calls parked on the VOIspeed switchboard
View the active meeting rooms on the VOIspeed switchboard
Call analysis report
Reporting of voice messages
Call reporting
Reporting of the registrations of the VOIspeed switchboard
Unreachable apparatus
Device authentication failed
Authentication to the carrier failed
Unexpected IP / Source Port change
Expire time of the device too short
No SSE connection with the user's UI
No response from the device
Excessive packet loss from gateway
User UI registration deadline
Device authentication challenge deadline
Too many unencrypted requests from the apparatus
Terminal or gateway registration timeout
Obtain a diagnostic plot
How to configure VIP numbers (Blacklist)
How to Create VIP Numbers (Black List)
Assign a specific telephone operator to a user to make calls
How to debug a problem on the VOIspeed switchboard
Configure the routing rules
Create a shared corporate directory
Create a shared corporate directory
Explorer
Import your company contacts into VOIspeed
Route incoming calls based on the caller's number
The diagnostics of the VOIspeed switchboard
Activity log
UCloud switchboard error reports
Use the tools (ToolBox)
Introduction
Introduction to the VOIspeed PBX 6
Check the correct sending of the e-mails by the VOIspeed switchboard
How to configure gateways with Autoprovisioning
How to configure ISDN lines
How to configure a VoIP operator
How to configure an analog line
How to configure a GSM line
How to create user profiles
How to identify different corporate offices in UCloud
How to introduce yourself with the desired exit number
Configure administrators and power users
Configure the general parameters of a company
Configure the terminals with self-provisioning
VOIspeed Gateway configuration
Creation and configuration of PBX users
Gestire differenti orari di apertura con un solo numero aziendale
Manage my company's exit numbers
Manage my company's geographic numbers
Indirizzare le chiamate in uscita verso un determinato operatore
GDPR panel - permissions
reporting
Reporting of Voice Messages
Exit Mediatrix anonymously when desired
Monitor the active users on the VOIspeed switchboard
Basic setting of the VOIspeed Configurator
How to configure caller announcement messages
How to configure corporate voicemail boxes
How to manage extraordinary company closures
How to record all calls
GDPR panel - data portability
GDPR panel - overview
How to route calls to the outside with the LCR
Departments configuration
Create and manage an auto responder (IVR)
V6 UCloud auto responder (IVR) integration
Configure meeting rooms
Reporting of meeting rooms
How to manage additional time bands to the standard ones
Define the opening and closing times of your company
How to manage hot desking terminals
Generic configuration of IP device or SIP software client

How to create and set up a VOIspeed PBX

How VOIspeed UCloud works - scenarios
Configuration of the VOIspeed switchboard step by step
Create a new VOIspeed UCloud PBX
Introduction
Introduction to the VOIspeed PBX 6
Basic setting of the VOIspeed Configurator

FAQs

The DECT phone displays strange characters or does not ring
Configure VOIspeed 4 as a SIP gateway for VOIspeed 6
GUI does not log in or log out all the time
The GUI starts minimized and I can't see it
Call forwarding and DECT terminals
I don't see the status of users over the WAN
I can't display the balloons in systray using the GUI on windows 8
After updating the PBX I do not enter the User Area
A strong discharge is heard at the end of the IVR message
Mediatrix connection to Telecom router
How do I tell which number a call has come in?
How to manage Direct Dialing with the VOIspeed Switchboard
How to implement the backup of an ADSL line
Configure the IVR to call internal directives and other departments
Misalignment of the Mediatrix on Primaries and BIS
Disable SIP ALG of the router
Prevent the Mediatrix from answering FAX calls
Automatically manage the time spent in queue
The analog telephone continues to ring after having already answered from the second terminal
The SIP terminal does not register with the PBX
The UI does not authenticate to the PBX, does not show some internal graphics, and more
VoIP calls drop after 30 seconds
The IVR cannot transfer calls to an external number
I can't call through WIND's ISDN Patton
Operators who use different Servers and Realms for Registrar and Calls
Presentation of the desired exit number
Problems with Telecom Sercomm Fiber router
Telecom Router Problems with emulated analog lines
Refusal of incoming calls with Fastweb Primaries
Poor call quality - preliminary tests
I hear a loud rustle on the audio message played by the PBX
Differentiated ringtones between internal and external calls
Poor voice quality with remote IP phones
PBX service not installed
The IP phone hangs up the call while it is ringing or calling
File transfer in GUI fails or stops
Unable to install VOIspeed on Windows RT
Disturbed or absent free tone with telephone operators using Patton routers
Windows Azure and UDP ports

Integration

How to view the info from Reviso on your UI
Configure the Tustena CRM - VOIspeed UCloud connector
Configure integration with Vtiger CRM
Configure integration with Vtiger CRM
Guide to integration with Alyante
Omnia Web 8 SIA integration (UI VOIspeed UCloud)
Outlook integration and add-in deactivation
Polyedro integration: basic configuration
Interface VOIspeed (UI) with Outlook
Interface VOIspeed (UI) with third party SW
Lynfa Comunicazione - Administrator Guide
IntroductionLynfa Comunicazione - User Guide
Procedure to activate integration with LeadSpark (MotorK)
Revised: first activation
Integration - V6

Introduction

How the VOIspeed UCloud architecture works
How VOIspeed works - scenarios
List of available functions
TSComm Atom Technology
TSComm Maestro Technology

App

How the chat widget works
How the audio file report widget works
How the VOIspeed App works
How the Phone widget works
Come funziona l'App VOIspeed: scheda tecnica
How to forward a call from the VOIspeed App
How to manage a call from the VOIspeed App
Setting Up Your Smartphone for Proper Functioning of the VOIspeed App

Chat

How to use the VOIspeed (UI) phone to chat with colleagues

Setup

How remote work or work from home with VOIspeed
How to manage user terminals in the VOIspeed UCloud switchboard
How to choose call handling settings on your UI
How to manage company closures from your User Area
How to use the communication devices of the UI
Install the VOIspeed UCloud UI
Customize the appearance of your VOIspeed UI phone
UCloud UI on Mac
Overview of the VOIspeed UCloud UI
VOIspeed UCloud and the terminals

Make calls from PC

How to use headphones and microphone with VOIspeed - compatibility and troubleshooting
Use the VOIspeed UI with headset connected to the PC
How to configure your audio device for use with the VOIspeed UI

Answer groups

How to make announcements from your VOIspeed UI
How to enter a call to train the operator (intrusion)
How to manage a group for broadcasting live messages (broadcast group)
How to monitor the detail of a response group from your UI
How to monitor the activity of a response group from the UI
Configure and manage ring groups

Notes and reminders

How to create and manage a call reminder
How to create and view notes for a call
How to retrieve a contact's notes and scheduled calls - Contact detail view
How to view the list of all missed activity notifications on your UI - Notification Center
How to view the list of all call reminders scheduled for the day

New UI

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Reports and notes

How to retrieve your voicemail messages from the UI
How to view the call list from the UI
How to view the list of calls recorded by the UI
How to view the statistics of your call on the UI

Shared address book

How to search for a contact between the UI extensions
How to search for a contact in the UI phone book
How to create a new contact in the address book from the UI

SMS

Set up the permissions to use the SMS service
How to activate the SMS sending service
How to use the SMS sending service
Management of the SMS director
Change the sender of the SMS
Schedule the mass sending of SMS

User status

How to manage the status of your UI
How to manage the forwarding status of your UI
How to interpret the status of the switchboard extensions

Call features

How to catch a call
How to make a call from the UI using a specific line
How to make a multi-user conference with the UI
How to make a call from the VOIspeed UI
How to handle a call through the UI
How to forward a call
How to forward a call from the UI
How to put a call on hold from the UI
How to park a call from an IP phone
How to park a call from the UI
How to record a call from the UI
Phone call forwarding and interaction with the UI
Find out who last spoke to a given interlocutor ("Who was it" function)

VOIspeed activities

How to create a call reminder with VOIspeed
How to organize a videoconference with VOIspeed
Create group chats in VOIspeed

Chat

How to create a chat with VOIspeed
How to manage a chat in VOIspeed

Make calls from PC

How to configure your audio device for use with the VOIspeed UI
Use VOIspeed with headphones connected to the PC
Use VOIspeed with headphones connected to the PC

Setup

How to manage the status of VOIspeed
Manage your VOIspeed settings

Training

How to enter a call to train the operator (intrusion)

Introduction

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miniCRM VOIspeed

Gli articoli saranno presto disponibili

Reporting

How to manage your mailbox
How to view the history of your calls in VOIspeed

Shared address book

VOIspeed heading - general view
How to create a new item in the VOIspeed address book

SMS

Gli articoli saranno presto disponibili

VOIspeed users

VOIspeed users - general view
Create and manage custom departments in VOIspeed
How to interpret the state of the VOIspeed extensions

VOIspeed Videoconferencing

How to participate in a videoconference with VOIspeed
Management of participants in a videoconference with VOIspeed

Call features

How to catch a call
How to make a call from VOIspeed using a specific line
How to make a multi-user conference
How to make a call from VOIspeed
How to handle calls when busy or in do not disturb state
How to put a call on hold
How to handle an incoming call with VOIspeed
How to park a call with VOIspeed
How to record a call with VOIspeed
Find out who spoke to a given speaker

Adapters

Configure the Cisco SPA112 FXS 2 Analog Adapter
Use the Cisco SPA112 adapter to send / receive FAXes
VOIspeed V-6016v2 - FXS adapter

Intercoms

Configure the 2N Helios IP Vario video intercom

Dect

Configure the corporate directory on Spectralink IP-DECT Server 400 and 6500
Spectralink DECT KWS 400 configuration
Spectralink DECT KWS6500 configuration
Gigaset DECT IP Phone A510IP configuration
GIGASET: Find the IPEI code of a DECT terminal
Reset to factory settings of the dect gogaset N510 pro base

Gateway

Call routing - Selection of SIMs based on the number called
Increase the security of Mediatrix gateways
Configure the Mediatrix Gateways for ISDN and PRI lines
Configure the Realtone FXS Gateway
VOIspeed V-6019 FXO Adapter Configuration
Patton Smartnode 4112 FXO Analog Gateway Configuration
VoiceBlue Next 2N GSM Gateway Configuration
Portech UMTS gateway configuration
Difficulty in accessing the Mediatrix
Mediatrix 4124 - 24 ports for analog telephones
Mediatrix FXS C7 Series for analog telephones
Problemi di Eco sulle porte FXO dei gateway Patton
Hardware reset of Mediatrix Gateways

Sip speaker

Configure the SIP Speaker for 2N Paging

IP Telephones

Atcom
Polycom
VOIspeed
- Does not pass audio on the VOIspeed IP-6060 phone
Yealink

Auto configuration of Yealink phones
How to Avoid Incoming Phantom Calls for Yealink Phones
Noisy audio on Yealink phones
How to reconfigure the DND button in Yealink phones for VOIspeed
Yealink T27P - Answering a call
Yealink T46G - Making a call
Yealink T27P - Conference calls
Yealink T23G - Conference calls
CS540 headset configuration and Yealink EHS36 adapter
Configure Yealink T19P IP Phone
AT800DP - Set the desired username
AT800DP - Reset the adapter to factory settings
Configure the SIP adapter for ATCOM AT800DP headphones
Update Polycom Phones Firmware from a Local Web Server
How to store audio levels of Polycom phones
Character mode dialing on Polycom phones
Configure special keys on the Polycom IP6500 phone
Polycom V-6310 IP Phone Configuration
Polycom IP Phone V-6410 configuration
Import Address Book into V-6060
Set the headset as the default device on Polycom IP phones
Set summer / winter time on Polycom phones
I cannot send DTMF tones to the door opener from the Polycom IP6060 phone
Reset and restart Polycom phones via keypad
Does not pass audio on the VOIspeed IP-6060 phone
Configure Yealink T46G IP Phone
Yealink T2X IP Phones Configuration
Yealink DECT W52P IP Telephone Configuration
Yealink T46G IP Phone Configuration
Yealink phone does not configure with provisioning
I am no longer receiving incoming calls on the Yealink phone
Reset and restart Yealink phones via keypad
Yealink phone firmware recovery
Yealink T19P IP Phone
Yealink T19P - Waiting and resuming a call
Yealink T19P - Conference calls
Yealink T19P - Mute and restore the microphone
Yealink T19P - Making a call
Yealink T19P - Redial
Yealink T19P - Reject an incoming call
Yealink T19P - Answering an incoming call
Yealink T19P - Call Transfer (Blind)
Yealink T19P - Call transfer (with supervisor)
Yealink T21P - Waiting and resuming a call
Yealink T21P - Conference call
Yealink T21P - Hang up a call
Yealink T21P - Mute and restore the audio of calls
Yealink T21P - Making a call
Yealink T21P - Redial
Yealink T21P - Answering an incoming call
Yealink T21P - Transfer a call
Yealink T23G - Hang up a call
Yealink T23G - Mute and restore the microphone
Yealink T23G - Making a call
Yealink T23G - Place call on hold and restore
Yealink T23G - Redial
Yealink T23G - Answering an incoming call
Yealink T23G - Transfer a call
Yealink T27P - Hang up a call
Yealink T27P - Mute and restore the microphone
Yealink T27P - Putting a call on hold and resuming
Yealink T27P - Redial
Yealink T27P - Transfer a call
Yealink T46G - Call transfer
Yealink T46G - Conference calls
Yealink T46G - Hang up a call
Yealink T46G - Mute and restore the microphone
Yealink T46G - Putting a call on hold and resuming
Yealink T46G - Redial
Yealink T46G - Answering an incoming call
Yealink: importing users into the local phonebook
Yealink T27P - Making a call

Conference Phones

Soundstation IP 5000

If you are using an old version of VOIspeed, please visit this page.

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