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Does not pass audio on the VOIspeed IP-6060 phone

Problem: when receiving a call

  • the caller does not hear the caller,
  • the callee does not hear the caller or
  • neither of them hears anything.

Solution: after checking that any port mapping configurations are correct, enter the phone’s web interface and access the Settings -> audio codec priority. In the column “In use” leave only the G711A codec.