How Can We Help?

How to debug a problem on the VOIspeed switchboard

The section accessible in Toolbox -> Diagnostics allows you to access the simplified log of switchboard events in order to carry out diagnostics aimed at analyzing the problems of a specific call or the activity of a user or gateway.
Access to this section also occurs from the monitoring pages or reports: by clicking on the button diag associated with the item to be analyzed, you will be directed to the diagnostics already prepared with information relating only to that entity.

Note: in the On Premises platform the events of this section are stored in the PBX Database only if the diagnostics are activated in the system section. The events are kept in the DB for about 2 days, after which they are overwritten.


In the main interface it is possible to download the diagnostic trace that is being analyzed by clicking on the icon export32 or directly access the complete log files folder by clicking on the icon files32.

By clicking on Advanced search you enter the management of search filters, the most interesting section of this page, since it is possible, by appropriately setting the available parameters, to quickly debug problems and incorrect configurations.
Let’s see the parameters in detail:

Parameter Use
Level Allows you to filter the level of messages you want to view.

  • Normal: indicates the basic level of signal exchange between entity and PBX
  • Warning: allows you to view or not all warning messages (generally managed errors) in the communication between entity and PBX
  • Exceptions / Errors: also allows you to view all the problems, unmanaged or blocking events of the PBX
Type Allows you to filter the type of interaction you want to analyze.

  • System: system events
  • Connection: registrations of terminals and SIP gateways
  • Call: all conversations in general
  • Chat: chat conversations
  • Transfer:
  • Presence:
  • License: allows you to log the interactions that occur when you try to register a new license or when, when starting up the PBX, the license information is loaded
ID Allows you to filter information by call ID
Entity Allows you to choose the entity whose interactions you want to analyze.

  • System
  • User
  • Group
  • Gateway
  • Responder
  • Number of services
  • Audio message
  • Voicemail
  • Voicemail Manager
  • WAN user
  • Meeting room
  • Timetable
  • Rule routing

In this way, even within an entire test call it is possible to select which part of the call affects our analysis.

Description Description Allows you to search for a string within the package dump; the search mode is textual and allows you to search for information directly in the logged package, provided that it is found for packages enabled in the configuration section.