Capturing a call
CAPTURE CALL FROM IP TERMINAL
It is possible to use your own IP terminals (telephones and IP adapters) to capture calls using service codes: this is, for example, useful for those users without a GUI (for example, a user with a portable terminal).
Call capture is of two types:
- Implicit Capture: captures the call from the extension that is currently ringing. If there are two or more terminals ringing, the first one that started ringing will be captured. You can only capture calls from terminals belonging to your department. The default service code is 984.
- Explicit Capture: captures the call of the specific terminal by typing its extension. The default service code is 991+ <extension>. (eg If the extension to be captured was 21, the code would be 99121).