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How to catch a call

To catch a call from an extension that is ringing (the border of the corresponding user is orange), right-click on the desired user, then click on the call catch button.

The call will automatically be routed to your communication device.

If you are unable to locate the user who is ringing, you can type their name or surname or extension in the search bar above the list of users

NOTA: the PBX administrator can limit the scope of capture from the GUI to only the group it belongs to (i.e. calls cannot be captured from terminals external to its own group) or forbid it entirely. For more information, see the PBX  company configuration section