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How to choose call handling settings on your UI

In this section we will see how to choose the call management settings on your UI; through them it is possible to customize the behavior of the communication devices connected to our UI when a call arrives.

By clicking on the settings icon settings_button you access the Settings area of ​​our UI; from here, in the Call section we find the following options:

  • Reject on busy, the call will be automatically rejected if the user is busy in another conversation.
  • Use cell on direct call, the incoming call will make the mobile phone ring which, in the event of the presence of other communication devices (eg IP telephone), will be contacted together * with them.
  • Use cell. on call to the group, as above, but the mobile phone will ring if the call comes to a group of which the user is a member.
  • Enable call waiting notification: activates the playback of an audible alert in the headset when the second call arrives.
  • Enable broadcast calls: If you have the relevant capability, you can display on your call panel the key  from which to make calls for environmental announcements
  • Set absent on logout: By selecting this item, the status of your extension will automatically be set to Absent when the UI logs out. The following item Set present at login is connected to it, which allows you to return to the present state at the next UI login (if this item is not checked, the extension will remain in Away until you decide to change your status).

*The cell phone may ring with a slight delay compared to the user’s SIP/USB devices. The delay depends on the time taken by the gateways and on the GSM network to route the call to the cell phone

In the field Maximum ring duration, you must enter the timeout (in seconds) after which the associated event will be triggered (On ring time expiration).

In the three boxes below you can establish what happens to the call when the user is busy, unreachable or expires the maximum ring time. In each of the three cases, you can choose between the following options:

  • User voicemail: allows you to start the user’s voicemail and have the user leave a message;
  • Close call: the call is rejected;
  • Transfer to: allows you to transfer the call to an internal number taken from the user list.Note: calls can only be transferred to PBX extensions (possibly also behind a WAN route); transfer to external numbers is not allowed.

Call forwarding settings: With this option you can forward incoming calls when the UI is set to Forwarding mode. In this state the user’s terminal can be used to make phone calls. You can choose the following 3 options:

  • Divert to another user: allows you to divert to a PBX user of your choice from the list of PBX users (local)
  • Divert to number: allows to divert the call to any number (even external)
  • Devia al cellulare xxxxxx: Divert to cell phone xxxxxx: diverts the call to the number configured as cell phone of the user profile. In this mode your terminal will not ring, therefore the “Use mobile on direct/group call” settings are bypassed.

Note: The detour status is not shown in the UIs of other users who will continue to see the available (free) user. The ability to set up GUI detour is disabled by default and must be enabled in the user profile if desired.

Attention: the PBX allows only one detour “level”, i.e. it is not allowed that the user who is the recipient of the detour is also in the same state. In this case the PBX will return a rejection for the call and the end of ring action of the diverted user or of the group to which the diverted user belongs will be activated.