How to debug a problem on the VOIspeed switchboard
The section accessible in Toolbox -> Diagnostics allows you to access the simplified log of switchboard events in order to carry out diagnostics aimed at analyzing the problems of a specific call or the activity of a user or gateway.
Access to this section also occurs from the monitoring pages or reports: by clicking on the button associated with the item to be analyzed, you will be directed to the diagnostics already prepared with information relating only to that entity.
Note: in the On Premises platform the events of this section are stored in the PBX Database only if the diagnostics are activated in the system section. The events are kept in the DB for about 2 days, after which they are overwritten.
In the main interface it is possible to download the diagnostic trace that is being analyzed by clicking on the icon or directly access the complete log files folder by clicking on the icon .
By clicking on Advanced search you enter the management of search filters, the most interesting section of this page, since it is possible, by appropriately setting the available parameters, to quickly debug problems and incorrect configurations.
Let’s see the parameters in detail:
|Allows you to filter the level of messages you want to view.
|Allows you to filter the type of interaction you want to analyze.
|Allows you to filter information by call ID
|Allows you to choose the entity whose interactions you want to analyze.
In this way, even within an entire test call it is possible to select which part of the call affects our analysis.
|Description Allows you to search for a string within the package dump; the search mode is textual and allows you to search for information directly in the logged package, provided that it is found for packages enabled in the configuration section.