“Who did it” function
By means of this function, when an external call arrives, the operator will be able to understand who among his colleagues has spoken to the same interlocutor on the phone, in order to give a better service to the customer.
Note: this function must be activated in the PBX user profile (by default the users are not enabled).
Note: this function, as mentioned, is only active for external calls.
To use this function, during a conversation just click on the gui switch disp button to open the context menu. In addition to any terminals listed (if the user has more than one), the voice Who has been ™ will appear, by clicking on which the GUI will display an additional panel of the calls section, containing the list of calls that the interlocutor has made with the rest of the company (including the operator).
The call list will display the date / time / duration of the call, if the call was incoming or outgoing, and the current status of colleagues (busy, free, do not disturb, absent), useful in case you need to pass the call to one Of these
The list is filtered based on the time filter setting (default “today only”): you can set a desired time interval to change the list of results