Our main national telephone operator offers customers new services, such as Fiber, discarding the “old” ISDN studs. The important feature of this type of service lies in the fact that the two ISDN telephone channels are emulated by a router, but instead of being digital they are 2 single analog lines where a traditional analog […]
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In a scenario where you have a Mediatrix gateway connected to a Fastweb Primary, it may happen that the operator cuts down the incoming calls for the VOIspeed switchboard. The call would be interrupted by the operator following an unwelcome response to the SETUP by the gateway. The operator arbitrarily cuts down the call by […]
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When creating customized audio files for the PBX, it is necessary to check whether the software used (such as Adobe-Aution) queues text information files (typically in XML format) that are not audio samples. This information is still read by the PBX and generates an annoying noise (loud hiss) when the playback has finished. So if […]
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The VOIspeed PBX supports the alert-info method provided by the SIP standard to indicate to the phones whether the call they are receiving comes from an extension or an external number. When the PBX sends a call to the phones, it inserts the alert-info parameter in the INVITE header with the following format: When the […]
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VOIspeed provides a native integration module that takes advantage of the APIs made available by the Vtiger OnDemand platform. How to activate the Phone Calls module Download and install the Phone calls module From the Vtiger menu access the Extension Store ; In the search form, search for “Phone Calls” and click on Install; Check in […]
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This article will show the step-by-step procedure for configuring the integration between VOIspeed and Alyante. The first thing to check is the version of Alyante: it is in fact necessary to have a version that supports the Alyante Next technology, which exposes a layer of services through which VOIspeed is able to interface. This Web […]
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The integration between VOIspeed UCloud and Omnia web 8 allows you to take advantage of several additional features that aim to improve the user experience. The first additional feature is Click to call. The click to call within Omnia web 8 allows you to: start a phone call directly from the Omnia Web 8 customer […]
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In some cases it may happen that Outlook ™ arbitrarily deactivates the additional component (plugin) v_outlook.dll which integrates with the VOIspeed GUI / UI. Since there is absolute variability in the machines, both in hardware and software, the phenomenon is not systematic and it is therefore very difficult to establish the reason for the deactivation; […]
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In this article we will see how to configure the basic mechanisms of the integration between VOIspeed UCloud and Polyedro. The prerequisites to successfully complete the configuration are: – Have an already active UCloud installation, with the possibility of entering the configuration of the VOIspeed switchboard (How to create a VOIspeed UCloud switchboard). – Have a […]
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