- Date: 27 January 2022
- By: Matteo Basili
- Categories: Training
VOIspeed allows you to enter an active call between other interlocutors, in order to provide real-time support or provide dedicated training to operators. For this reason, the function is active only for authorized users and provides for the possibility of intruding only on calls involving an internal user and an external interlocutor. During the configuration […]
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- Date: 27 January 2022
- By: Matteo Basili
- Categories: Reporting
With VOIspeed, each extension of the switchboard has its own customizable voicemail box: by accessing it, you can set your own answering machine message and listen to the audio messages left by callers. To enter the voicemail, simply click on the icon in the menu; the voice mail will be divided into the sections “WELCOME […]
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In this article we will see the main items available in the VOIspeed Rubric TAB and their meaning. To access the Phonebook TAB, simply select the key in the VOIspeed central menu. This opens the main window for consulting the address book. We see below the sections that can be consulted and the actions related […]
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In this article we will see how you can add a new contact or a new company within the VOIspeed address book After entering the Address Book TAB, simply select the key at the top right. In this way a contextual menu will appear that will allow you to choose whether to add a new […]
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In this article we will see the main items available in the VOIspeed Users TAB and their meaning. To access the Users TAB, simply select the key in the VOIspeed central menu. This opens the main window for consulting the users connected to your switchboard. The default view is the grid view as shown below: […]
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In this article we will see how to create and manage custom departments from VOIspeed First of all, we access the Users TAB by selecting the key in the central menu of the VOIspeed. This opens the main window for consulting the users connected to your switchboard. From here, we activate the Selection mode by […]
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VOIspeed allows you to have an immediate view of the status of the switchboard extensions. The possible states are coded by the color of the user avatar sticker ¢ and / or by the presence of additional graphic elements and are as follows: Green dot Free User Orange stamp User in DND (does not receive […]
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In this article we will see how to participate in a video conference with VOIspeed, distinguishing between one-to-one video call and video conference with multiple participants. PERTECIPATE IN A VIDEO CALL To start a video call with VOIspeed it is possible to start directly from a user; search for the desired user from the […]
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In this article we will see how to manage multiple participants within a videoconference, both at the start and during its development. START A VIDEO CONFERENCE WITH MULTIPLE PARTECIPANTS To start a video call with VOIspeed with multiple participants, simply press the keyin correspondence with a group chat (in progress or created specifically) or in […]
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