A particularly structured company that uses a single main number to receive calls may have departments that work at different times. The scenario we want to describe in this article is the following: the company responds with an IVR and has choices for forwarding the call to response groups. These groups correspond to as many […]
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In this article we will see how to manage the exit numbers of a UCloud company, or we will see where to configure the telephone numbers that users can show by calling external contacts. In the configuration section of the companies, which can be reached from the main menu of the configurator in Configuration–> Company, […]
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Gestire i numeri geografici dell’azienda è molto importante ai fini del corretto funzionamento del centralino, perché i numeri aziendali...
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When it is necessary to force the exit of calls with a particular operator using a sort of “pre-selection prefix”, simply add the fictitious prefix in the advanced section of the gateway that you want to use and then remove it. Example: to exit with the desired operator, the caller must prefix the pre-selection prefix […]
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In this article we will see which settings you can customize at the level of user account management permissions. In the Configuration–> GDPR section, by selecting the Permissions item it is possible to customize the behavior of the VOIspeed SW in terms of user password management; by user password, we only mean the passwords for […]
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In this article we will see which settings you can customize for managing the reporting of calls and their recordings. In the Configuration–> GDPR section, by selecting the Reports item, you can customize the behavior of the VOIspeed SW with regard to the time the call reporting data remain within the system; we recall, in […]
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This section shows the reporting of the messages received in the company mailboxes of the PBX (personal mailboxes are not displayed). Typically, these messages can also be delivered directly to the voicemail manager GUI or via e-mail. The informations shown in this section are the following: Voicemail Name of the voicemail Date time Date and […]
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The following configuration is one of the methods that allows you to make anonymous outgoing calls from a Mediatrix gateway simply by prefixing the number to be called with a convenient prefix. The Mediatrix gateway and the VOIspeed PBX are involved in the configuration. Let’s suppose that the desired prefix for making anonymous calls to […]
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In the User Monitoring section you can find out the list of server users and their current status. It is also possible to know other information such as the department to which they belong, their personal data (name, surname, extension), their status, the terminals associated with them. STATUS The states are coded according to a […]
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This section contains parameters automatically configured during the PBX setup and normally no longer need to be changed except in the event of a change in the IP address of the PBX or a change in the access credentials to the mySQL database. By clicking on the button at the top right of the menu […]
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